British Forces Germany & Italy

Babcock Support Services GmbH

Report a Fault

***IF YOUR REQUEST REQUIRES URGENT ATTENDANCE PLEASE CALL THE HELP DESK ON 0800 888 4242 (German Freephone Number) OR 800940008 FREE FROM ITALIAN MOBILE OR +44 1454 806957 FROM UK MOBILE***

    Report a Fault Form

    Top Tips for Reporting

    • The more information provided the easier Babcock can log and register the job on the system
    • If you are reporting numerous faults, make sure you list location of each fault
    • If the fault has previously been reported and not yet resolved, log a query - it will be quicker
    • If this fault has already been repaired - please note that in the description

    Please note fields marked with an asterix (*) are mandatory.

    About You

    Describe the fault

    Address

    Preferred Appointment Time(s)

    08:00 - 10:00 10:00 - 12:00 12:00 - 14:00 14:00 - 16:00
    Monday
    Tuesday
    Wednesday
    Thursday
    Friday

    Due to the ongoing Coronavirus situation, please could you answer the below questions as requested by the site team:

    N.B. Repairs may take up to 20 working days