Carpets are provided through the Defence Accommodation Store (DAS), a DIO department and occupants should contact their Estate Manager. Babcock will make safe where there is a trip hazard.
The Estate Managers have the numbers available for pest control and this should be booked through them.
This is done by the Stadt through a contractor. Babcock is only responsible for Waste Management on Technical Estates and Barrack Sites.
DIO is responsible for such furniture. Please contact your Estate Manager.
Changing of light bulbs is the occupants’ responsibility, unless it is an encased light that requires specialist tools to remove, it is a strip light or if the light is not accessible without a 2.6 meter ladder.
This is a Statement of Need which is required where minor new works are requested (i.e. additional shelves etc.). This has to be processed by the Estate Manager who will forward it for approval.
Yes, it is possible to report several requests under one number.
It is easier for the Babcock Helpdesk agents to track your works order if you have the reference number given to you on the phone or via the Web Portal. It is advisable and it will speed the process up if you have any queries or complaints.
Not at all. All complaints are handled with strict confidentiality. Babcock is contracted by the MOD but is not in any way part of the military chain of command.